City of Collinsville

Utilities

For information or problems during regular office hours, call 903-429-6225.
For emergency service on weekends or after hours, call 903-821-4590.

Pay Your Water Bill Online

We have partnered with the TPG group to process online water payments. You must have your account number available, and click below. A processing fee will apply.

Pay My Bill

Automate Your Water Payment

Make it easier than ever to get your water bill paid. We offer an automatic draft service for your water bill each month that helps avoid those late charges!

Get Form

Utility Billing

Water meters are read on or about the 20th of each month.  Bills are mailed on the last working day of the month and are due between the 1st day and 10th day of each  month.  Payments made after the 10th day of the month will have a fifteen percent (15%) penalty added to the total amount due.

Payments dropped in the City Hall drop box before 8:00 AM on the 11th day of the month will be posted as paid on the 10th day of the month.

Service Initiation

A Certificate of Occupancy must be issued on all buildings/structures in all zoning districts inside Collinsville City Limits when a new occupancy occurs, or occupancy changes. This requirement also applies to new construction and/or remodeled building/structures. A Certificate of Occupancy must be obtained before the utilities are turned on and the building occupied.

Termination for Non-Payment

On the 16th day of the month, service will be terminated on all unpaid service bills unless an extension request has been made and granted from City Hall office personnel. Such requests must be made in person no later than 9:00 am on the 16th day of the month. A fee of Twenty-five Dollars ($25.00) will be billed to the account and the intension of payment past the service termination period will be until 8:00 am on the 22nd day of the month.

Nonpayment in full of all charges by 8:00 am on the 22nd day of the month will result in termination of service and thus reestablishment must then occur before water service is reactivated. The actual disconnection of service after termination will be conducted by authorized City personnel as soon as possible after the termination of service (City Ordinance 529)

Reestablishment fee, after termination will be $50 due at the time the delinquent bill is paid. Tampering with a meter or cutoff valve by anyone after the City of Collinsville has terminated and disconnected service for non-payment shall be charged with a misdemeanor subject to a fine of $25 to $200 and/or turning their water off and not reestablishing the said water service until the said party or parties have satisfied the City of Collinsville as to the damages incurred.

Requesting Service Termination

In order to stop service, a Service Termination request must be submitted. Upon termination of water, garbage and/or sewer service and payment of any final billings, the service deposit will be refunded to the applicant. At the applicant's request the final billing may be deducted from the service deposit with the balance refunded to the applicant.

Final billings remaining unpaid after thirty (30) days of issuance will automatically be deducted from the service deposit and the balance if any will be refunded to the applicant. Water meters are read on or about the 20th of each month. The bill is sent out on the last working day of each month. Your current bill may not be the final bill depending on the date of your actual water service termination.

Service Termination Form

Leaks

You are responsible for all problems and leaks with water service on your side of the meter, and the City of Collinsville is responsible for all problems and leaks on the City side of the meter.

Meter Testing

When a customer requests that a meter be pulled and tested for accuracy, a $20.00 fee will be required at the time of the request. If the meter proves to be registering inaccurately, the fee is refunded and the meter is repaired or replaced. If the meter proves to be registering accurately, the fee is not refunded.

Trash Pickup 

Trash Service is mandatory to all City water service users.  Regular trash is picked up each Thursday at curb side.  Please limit to six (6) bags at a maximum of forty (40) pounds per bag.  All regular garbage must be in plastic bags and tied.  Garbage that has been broken into and scattered by animals will not be picked up.

Recycled trash is also picked up each Thursday at curb-side and must be placed in appropriate bin(s).

Large item trash pickup is the first Thursday of each month and is available by request only.  Please furnish City office personnel with your address for this service before 12:00 noon on Wednesday prior to the first Thursday of each month.  For information on items available for this service, contact City Hall.